In this session we will discuss the national trends in customer satisfaction for long term and senior care. Participants will learn how top-rated care providers react to those trends. Using data collected from hundreds of thousands of customer satisfaction interviews nationwide, presenters will show small steps that can yield large returns to the bottom line. Personal feedback from residents will be the basis for the discussion and solutions.
1. 7 Best practices to improve Resident Satisfaction
2. Traits and Habits of top-rated care providers
3. How to empower employees to take care of customers
Stan Magleby, CEO
Chris Magleby, COO